Shipping & Returns

COVID-19 Update:

Due to the impacts of COVID-19, packages traveling via Priority Mail may take an extra day to be delivered.

Shipping + Returns

Shipping and Handling Fee

Our prices include Free Shipping. 

When will my order ship?

We build your tongs to order.   Our goal is to build tongs in two to three business days.  Custom orders of course take longer as we may have to obtain wood not in Inventory.  We ship every day - Monday to Saturday 9 a.m. - 5 p.m.  Orders are not processed on Sunday.  Delivery dates are based on average transit time.  We ship by US Postal Service First Class (USPS).  Orders will generally arrive within 4 business days of shipment. 

 

RETURN POLICY

All returns or exchanges must be made within 14 days of purchase. 

Items must be undamaged and in perfect condition.

All return requests must be emailed to support@woodpegdesign.com.

Once your return is approved, you will receive a refund confirmation. Shipping will not be refunded. You will be responsible for shipping and handling costs.

Sales items and merchandise purchased with a promo code are not eligible for returns.

No returns are allowed on Custom orders quoted via email.

It may take 5-7 days for a refund to appear in your account depending on your bank.

INTERNATIONAL

Calculated by weight

Duties and Taxes

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info.